Terms of Service

1. About these terms

1.1 These terms are an agreement between you and INKBOUND STUDIOS LIMITED (“Inkbound Studios”, “we”, “us” or “our”), of Umaru Musa Yar’Adua Road, Lugbe 900108, Federal Capital Territory, Nigeria, which operates the Narra website at narraread.com and app.narraread.com and the Narra apps for Android and iOS (together, “Narra”).

1.2 By creating an account or using Narra, you agree to these terms. If you don’t agree, please don’t use Narra.

1.3 Our Content and Complaints Policy forms part of these terms. Our Privacy Policy explains how we handle personal data.

1.4 If you use Narra as a consumer, you have legal rights that these terms do not affect and cannot take away. Where these terms say something “to the extent the law allows”, it means that any part the law where you live does not allow will not apply to you.

1.5 You can contact us at support@narraread.com.

2. What Narra is

2.1 Narra is a reading app for serialised fiction.

2.2 Stories written by automated writing systems. Stories credited “Narra Original” are written by automated writing systems that we operate with the help of service providers. Our team supervises this process and checks stories, using both people and automated tools.

2.3 Stories shaped by readers. Stories can be shaped by your reading preferences and by the choices you make. Some stories have shared paths, where readers choose between options at a choice point and the story continues along the path chosen. Your choices, notes and proposals can influence what happens in stories, including stories other readers see (see section 6).

2.4 Fiction only. Stories are fiction written for entertainment. They are not advice of any kind. Because stories are written by automated systems, they can contain errors, inconsistencies or content you did not expect. Any resemblance to real people or events is coincidental. If you see something in a story that shouldn’t be there, please report it (see section 8).

2.5 An early version. Narra is still being developed, and its features may change (see section 10).

3. Who can use Narra

3.1 You must be at least 13 years old to use Narra, or 16 if you live in a country whose law sets 16 as the minimum age for using online services on your own.

3.2 If you are under 18, you may use Narra only with the permission of a parent or legal guardian. By allowing you to use Narra, your parent or guardian agrees to these terms on your behalf.

3.3 You confirm your age when you create an account, and the age you give must be true. We may ask you to confirm your age again, and we may limit some stories or features by age.

3.4 Some stories are marked Mature because they include themes such as strong violence, dark subjects or romance. Mature stories are only available to readers aged 16 or over. You can hide themes you don’t want to see in Settings → Content exclusions.

3.5 Sexually explicit content is not offered on Narra. Content that sexualises minors is never allowed.

4. Your account

4.1 You can create an account with your email address and a password, or with Google sign-in or another sign-in option where we offer it.

4.2 Please give accurate details, keep your password private, and tell us at once at support@narraread.com if you think someone else is using your account. You are responsible for what happens on your account, except where it happens because of something we did wrong.

4.3 An account is for one person. Accounts can’t be sold, shared or transferred.

4.4 You can see the devices signed in to your account, and sign them out, in Settings → Privacy & data.

5. Narra’s content and your licence to read it

5.1 Inkbound Studios and its licensors own the Narra apps and website, their design, software, artwork, covers, names and logos, and any intellectual property rights that exist in Narra Original stories, including in how stories are selected, arranged and edited.

5.2 The law in some countries does not give copyright protection to text written by automated systems. We do not claim rights the law does not give us. Whatever the position under copyright law, these terms govern how you may use stories on Narra.

5.3 We give you a personal, non-exclusive, non-transferable licence to read stories in Narra for your own enjoyment while you have an account. This licence ends if your account ends.

5.4 You may share links to Narra and short quotes from stories, provided you don’t present them as your own work.

5.5 You may not, except as the law expressly permits: copy, republish, sell or distribute stories; scrape or systematically download stories or other content from Narra; use stories or other Narra content to train, test or develop an automated system or any other product or service; or remove any notices from Narra content.

5.6 Your choices, notes, proposals and preferences can shape a story, but they don’t make you its author or owner.

5.7 Stories are written for many readers. Similar story elements may appear in stories written for other readers, and we don’t promise that any story is unique to you.

6. Your content

6.1 “Your content” means anything you add to Narra, including notes, choices and proposals you write in your own words, ratings, comments, emoji reactions and your profile.

6.2 You keep ownership. You keep any rights you have in your content.

6.3 The licence you give us. You give Inkbound Studios a worldwide, non-exclusive, royalty-free licence to host, store, copy, display, adapt and combine your content with other material, and to allow our service providers to do these things on our behalf, only for the following purposes:

1. to provide and operate Narra, including writing and personalising stories for you;
2. to shape stories, including stories other readers see, using your choices, notes and proposals;
3. to display your public content, such as comments and your profile, to other readers;
4. to moderate content and keep Narra safe; and
5. to improve how Narra writes and recommends stories.

6.4 What other readers see. Comments and your profile are visible to other readers. Notes are not shown to other readers in the form you wrote them, but notes, choices and proposals can be used to shape stories that other readers see. Please don’t include personal information about yourself or anyone else in notes, choices or proposals.

6.5 Not every note, choice or proposal will change a story, and we decide which choices and paths continue. We may close, merge or remove a path at any time.

6.6 How long the licence lasts. The licence in section 6.3 ends when your content is deleted, by you or by us, or when your account is deleted, except for: (a) parts of your content that have already become part of a story other readers are reading, which no longer identify you; (b) copies in backups until they are overwritten in the ordinary course; and (c) content we must keep to comply with the law or to deal with a legal claim.

6.7 Your promises. You confirm that you have the right to add your content to Narra and that your content follows these terms. Stories shaped by your input do not credit you by name.

7. Acceptable use

Please be kind and use Narra fairly. You must not:

1. harass, threaten, bully or intimidate anyone;
2. post hate speech or content that promotes violence or self-harm;
3. post sexual content involving minors, or any illegal content;
4. share anyone’s private or personal information without their permission;
5. post content you don’t have the right to share, or that infringes anyone’s intellectual property;
6. spam, scam, mislead or impersonate others;
7. try to break, overload, scrape or reverse-engineer Narra, get around limits or security measures, or access other people’s accounts;
8. use bots, scripts or other automated means to read, vote, comment or collect rewards;
9. try to make Narra write content that breaks these terms; or
10. give false information about your age or identity.

8. Moderation, reports and enforcement

8.1 Our Content and Complaints Policy explains how we moderate content and handle reports.

8.2 Comments are checked by automated tools before they appear. We may also review comments and other content after they appear, including when someone reports them.

8.3 You can report content, including stories, comments and other readers’ behaviour, using the report options in the app or by emailing support@narraread.com. Anyone can report content they believe is illegal or infringes their rights, whether or not they have an account.

8.4 If content or behaviour breaks these terms or the law, we may remove the content, limit who can see it, or suspend or close the account involved. We act in proportion to what happened.

8.5 If we remove or limit your content or restrict your account, we will tell you what we did and why, unless the law prevents us or telling you would put someone at risk. You can ask us to look again at our decision, as the Content and Complaints Policy explains.

8.6 We do not check everything readers post before it appears, and, to the extent the law allows, we are not responsible for content posted by other readers.

9. Coins, Ores and paid chapters

9.1 What they are. Coins are an in-app balance used to unlock paid chapters. Ores are an in-app balance earned by reading and taking part in Narra; Ores can’t be bought.

9.2 Buying Coins. Where Coin purchases are available, you can buy Coins only through in-app purchase in the Narra app from the Apple App Store or Google Play. Coins can’t be bought on the Narra website. The price is shown by the app store before you pay. Apple or Google processes your payment under its own terms; we don’t receive your card or bank details.

9.3 Purchase refunds. Requests to refund a purchase are handled by Apple or Google under their own refund processes. If a purchase is refunded or reversed, we may remove the Coins from that purchase from your balance.

9.4 Unlocking chapters. We show the price of a paid chapter in Coins before you unlock it. When you unlock a chapter, the Coins are taken from your balance and you can read that chapter for as long as it remains available on Narra and your account is open.

9.5 If something goes wrong. If a chapter you paid for doesn’t unlock, we will return your Coins. If you are charged twice by mistake, or Coins are taken because of an error on our side, we will correct it.

9.6 No expiry, no cash value. Coins you buy don’t expire. Coins and Ores have no cash value and can’t be exchanged for money, sold or transferred to anyone else, except where the law requires otherwise.

9.7 Promotional Coins and coupon codes. We may give free Coins through promotions or coupon codes. Each code or promotion has its own conditions, such as a date by which the code must be used and a limit on how many times it can be used. We may remove Coins or Ores that were given by mistake or obtained by fraud, abuse or breaking these terms. This does not apply to Coins you bought, except as section 9.3 allows.

9.8 Removed chapters. If we remove a chapter you unlocked with Coins, or change it so much that it is no longer the chapter you unlocked, we will return the Coins you spent on it.

9.9 Changes to prices and rewards. Prices, free chapters and daily rewards may change. A price change does not affect chapters you have already unlocked.

9.10 Your consumer rights. Nothing in these terms limits any right you have under consumer law, including your rights if paid content is faulty or not as described and any right to cancel that applies to you.

10. Changes to Narra

10.1 Because Narra is still being developed, we may add, change or remove features. While we build, we may reset free stories, paths, reading progress, Ores or promotional Coins. We will tell you in the app before any planned reset that affects you.

10.2 A reset will never remove Coins you bought or chapters you have unlocked.

10.3 We work to keep Narra available, but it may sometimes be unavailable, for example for maintenance or because of problems outside our control.

11. Ending your account

11.1 You can stop using Narra at any time. To delete your account, email support@narraread.com from the email address on your account. Our Privacy Policy explains what happens to your data.

11.2 We may suspend or close your account, or remove content, if you break these terms, if the law requires it, or to protect readers or Narra. Where reasonable and lawful, we will tell you why and give you a chance to respond before we act.

11.3 If we close Narra, or close your account when you have not broken these terms, we will refund the amount you paid for any unused Coins you bought. If we close your account because you seriously or repeatedly broke these terms, unused Coins will not be refunded, except where the law requires.

11.4 Sections 5, 6.6, 12, 13, 14 and 16 continue to apply after your account ends.

12. Disclaimers

12.1 We take reasonable care in providing Narra. To the extent the law allows, Narra is provided “as is” and “as available”, and we do not promise that it will always be available or error-free, or that every story or chapter will meet your expectations.

12.2 To the extent the law allows, we exclude implied terms and warranties, such as fitness for a particular purpose. This does not affect any guarantee or right that the law does not allow us to exclude, including your rights as a consumer in relation to paid content.

13. Our liability to you

Please read this section carefully. It limits our liability.

13.1 To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profits, business, data or opportunity.

13.2 To the extent the law allows, our total liability to you for all claims relating to Narra is limited to the greater of the amount you paid us in the 12 months before the claim arose and US$100.

13.3 Nothing in these terms limits or excludes our liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, for deliberate or grossly negligent conduct where the law does not allow that liability to be limited, or for any other liability that cannot be limited or excluded by law. Nothing in these terms affects your statutory rights as a consumer.

14. Governing law and disputes

14.1 These terms are governed by the laws of the Federal Republic of Nigeria.

14.2 If you have a problem, please contact us first at support@narraread.com so we can try to resolve it informally.

14.3 If we can’t resolve it, disputes will be decided by the courts of Nigeria. If you are a consumer, you may also bring a claim in the courts of the country where you live.

14.4 If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live, which these terms cannot take away.

15. Changes to these terms

15.1 We may update these terms as Narra changes. If a change is significant, we will tell you in the app or by email before it takes effect.

15.2 If you don’t agree to a change, you can stop using Narra and delete your account before the change takes effect. If a change significantly disadvantages you and you delete your account for that reason before the change takes effect, we will refund the amount you paid for any unused Coins you bought.

15.3 If you keep using Narra after a change takes effect, the updated terms apply to you.

16. General

16.1 These terms, together with the Content and Complaints Policy, are the whole agreement between you and us about Narra.

16.2 If any part of these terms can’t be enforced, the rest still applies.

16.3 If we don’t enforce a right straight away, we can still enforce it later.

16.4 We may transfer this agreement to another organisation that takes over Narra. If we do, we will tell you, and your rights under these terms will not be reduced. You may not transfer this agreement to anyone else.

16.5 App stores. If you use a Narra app downloaded from the Apple App Store or Google Play, the app store’s own terms also apply to your use of that store and to your purchases. If you use the iOS app, you and we agree that:

1. these terms are between you and Inkbound Studios only, not Apple, and Inkbound Studios, not Apple, is responsible for the app and its content;
2. your licence to use the app is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in Apple’s Media Services Terms and Conditions;
3. Apple has no obligation to provide maintenance or support for the app;
4. if the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you; to the maximum extent the law allows, Apple has no other warranty obligation for the app;
5. Inkbound Studios, not Apple, is responsible for addressing any claims by you or any third party relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection and privacy claims, and claims that the app infringes a third party’s intellectual property rights;
6. you confirm that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and are not on any US Government list of prohibited or restricted parties;
7. you must comply with any applicable third-party terms when using the app; and
8. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you as they relate to the iOS app.

16.6 Questions about these terms? Email support@narraread.com.